I recently visited a USA government office, and was subject to one of the worst service experiences I’ve had in a long while. Is bad service mainly a problem of public organizations? If so, why? I believe it happens because of what I call nobody’s money. Basically, these organizations are funded by the collective tax [...]
Posts Tagged ‘Business’
Nobody’s Money
Posted in Business, Economics, tagged Business, customer service, Economics, Government, linkedin on October 22, 2009 | Leave a Comment »
Freedom of Expression
Posted in Business, tagged Business, Colombia, El Tiempo, Freedom, Freedom of Expression, News, Property Rights on October 13, 2009 | Leave a Comment »
ESPAÑOL Today I read an opinion article from Colombian newspaper site ElTiempo.com titled “Reflexiones sobre un Escandalo.” My post is not going to comment on the content, but on the surprising ending: The reporter goes into a critical opinion on the newspaper’s professionalism, and then the newspaper publicly claims to interpret it as her resignation [...]
The Kid and Global Warming
Posted in Business, Economics, Science, tagged Al Gore, An Inconvenient Truth, Business, Forbes, Global Warming, linkedin, News, Science, Sustainability on October 9, 2009 | Leave a Comment »
I’m going to tell you a story. A kid just spent all his afternoon hanging around with his friends at the mall, and when he gets home he takes a look at his schedule for the next day. While he is at it, he is suddenly struck by the doubt of whether his science project [...]
Easy Results, Please!
Posted in Business, Design, tagged Business, Design, GDC, Hideo Kojima, linkedin, User-centric, Video games on October 6, 2009 | Leave a Comment »
Here’s an idea: constraints foster innovation and creativity. Just on this year’s GDC in San Francisco, Jideo Kojima, designer of the Metal Gear series, stated how the initial restrains in hardware capacity were the driving force before his initial design of the stealth action genre defining game. Not being able to handle enough enemy characters [...]
An Advantage of Internet Communication
Posted in Business, tagged Business, linkedin on September 27, 2009 | Leave a Comment »
After last week’s article on the challenges of internet communication, now we explore the advantages of one of its tools: Chats.
Great Expectations, Uncertain Outcomes
Posted in Economics, Science, tagged Business, Caltech, Cognitive Sciences, Economics, Privacy, Science, USNews on September 14, 2009 | Leave a Comment »
Today I came across an article from US News and World Report about economists and neuro-scientists at Caltech attempting to solve the public goods free-rider problem. Read the article to get a better understanding of the problem, but to keep it short, it deals with the amount of value you place on the availability of [...]
The Irrational Economist
Posted in Business, tagged Business, Cognitive Sciences, Design, Education on September 12, 2009 | 2 Comments »
For many years, economists have based their models under the assumption of rational actors in the market. Lately, unexpected market forces have prompted them to review their models. Therefore, in a logical fashion, they now claim that humans don’t act rationally. After all, when an argument fails, you go after your assumptions. Right? I think [...]
The Value of Goodbye
Posted in Business, tagged Business, linkedin on September 10, 2009 | Leave a Comment »
Brand managers are used to talk about customer touch-points as any moment in the relationship with a client in which an interaction occurs. These can span from the first time the customer is aware about the company and what it offers, up to the service you offer after a purchase has occurred. However, often overlooked [...]
